Privacy Policy

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What personal data we collect and why we collect it


When visitors leave comments at Toucan Music, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and GDPR. We will collect information about you to respond to your query and not for any other purposes.

We will not e-mail you in the future unless you have given us your consent.

The information we collect about you includes:
your name
email address
IP Address

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

This information will be retained securely and will not be passed on to any third parties.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


As with many other websites, we collect and use data contained in log files. Information in our log files includes your IP (internet protocol) address, your ISP (internet service provider, e.g. BT or PlusNet), the browser you used to visit Toucan Music (e.g. Internet Explorer or Chrome), the time you visited the website and details of the pages you have visited throughout our site.

Toucan Music uses Google Analytics to track usage to help improve our website. By using this website, you agree to the use of cookies to collect data for Google Analytics. Further information on how Google uses your data can be found at Please note that Toucan Music will not use your data for direct marketing purposes and does not intentionally collect any personal information from visitors. You may also be able to opt-out of cookies by changing the settings in your browser.

How long we retain your data

If you leave a comment or contact us via our online form, the content and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments or contacted us through our online form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.